We tell customers to just ignore what the guy on the phone says because chances are very good, he has never wired a house, hung a drop or fixed cable.
They tell customers the problem is the equipment when it almost never is. Yea customer service reps and techs are fighting a war that no one sees. On the tension between technicians and customer service representatives: It’s a mess and the company is being run like shit IMHO. All the power has been given to customer service reps and stripped from the people who actually visit the houses and fix problems. A lot of people getting fired due to impossible metrics. We want the merger because the current group in charge is the worst in recent history. On Comcast’s pending acquisition of Time Warner Cable:
Here are some highlights (typos preserved). His answers to the questions coming in are extremely candid. Reddit user cableguy_the started an “Ask Me Anything” (AMA) thread, posting photos of his ID badge and uniform as purported proof of his job. “We’re not able to verify if this person is actually a current or former employee,” a spokesman said.
#TIME WARNER MAGNAVOX REMOTE CODES TV#
Time Warner Cable, the second-largest provider of TV and internet service in the United States, told Quartz that it is looking into the postings. Someone claiming to be a Time Warner Cable technician is spilling secrets on Reddit. Published Last updated on This article is more than 2 years old.
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